Expect Employees To Be "Team Players"

In some organizations, employees are allowed to be openly negative and critical. While managers and owners cannot mandate how employees feel about their jobs or employer, they can expect employees to work well as a team and keep criticism of the Company and fellow employees to a minimum. Negative talk and uncooperative attitudes must be discouraged and managed. And in a sales environment, it doesn’t take much for a customer to get wind of a sales rep’s negative attitude, which yields negative thoughts about your company. In other words, employees must clearly understand that, regardless of their feelings, they are expected to work well with others, have a positive attitude as they go about their jobs and keep criticisms to themselves or only discuss them with their manager. They must never express negative feelings to customers or prospects. Employees that are allowed to remain negative and uncooperative will have a negative influence on those around them, as well as your client base. If an employee simply cannot stop being negative and uncooperative, it might be best if they looked for employment elsewhere.

Good Luck & Good Selling!
Russ