I am pleased to announce the availability of our newest training snippet, Customer Service Excellence. These snippets are short, on-line training programs that you can take any time, anywhere, 24/7, from your PC. And, you can take them over and over again, as often as you'd like. Please click on the following link to learn more about our new Customer Service Training Snippets.
http://www.peaksalesconsulting.com/Customer-Service-Training-Snippets.htm
This new on-line customer service training course is broken into 3 modules, running from 20 to 35 minutes in length. You can watch and listen to them at your leisure from your home or office PC and come back over and over to review what you've learned. All for one low package price.
These online Customer Service Training Snippets include lessons on:
- The Impact of Customer Service
- How Attitude Affects Service
- Understanding & Satisfying Customer Expectations
- Personality Types and How to Deal With Each One
- Listening Skills – Why Listening is Important & How to Improve It
- Caring for Customers
- Handling Difficult & Angry Customers
- Preventing Service Problems With Proactive Service
- Feedback – What to Start/Stop/Measure
- Telephone Techniques
- Improving Teamwork
If you're dealing with customers in a support environment, then you know how important it is to turn them into repeat customers by keeping them satisfied and making them loyal by providing excellent customer service. This training program will help you and your service team exceed your customers' expectations, increase repeat business and energize your employees.
To read the Press Release, please click on this link:
http://www.prlog.org/10052623-customer-service-training-on-shoestring.html
Good Luck & Good Selling!
Russ
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4 comments:
Attending seminars, or training like 800 answering service program benefits the future agents so they have guidelines on handling an account. The list of lessons above are very essential to be learned by every future agents.
Customer service is a key area for all business. What is a customer may be different from industry to industry but keeping them happy keeps the squeak out.
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Thanks for updating this usefull information . I really like this.Regards Sales and Service Training
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