On-Line Customer Service Training Program

I am pleased to announce the availability of our newest training snippet, Customer Service Excellence. These snippets are short, on-line training programs that you can take any time, anywhere, 24/7, from your PC. And, you can take them over and over again, as often as you'd like. Please click on the following link to learn more about our new Customer Service Training Snippets.

http://www.peaksalesconsulting.com/Customer-Service-Training-Snippets.htm

This new on-line customer service training course is broken into 3 modules, running from 20 to 35 minutes in length. You can watch and listen to them at your leisure from your home or office PC and come back over and over to review what you've learned. All for one low package price.

These online Customer Service Training Snippets include lessons on:

- The Impact of Customer Service
- How Attitude Affects Service
- Understanding & Satisfying Customer Expectations
- Personality Types and How to Deal With Each One
- Listening Skills – Why Listening is Important & How to Improve It
- Caring for Customers
- Handling Difficult & Angry Customers
- Preventing Service Problems With Proactive Service
- Feedback – What to Start/Stop/Measure
- Telephone Techniques
- Improving Teamwork

If you're dealing with customers in a support environment, then you know how important it is to turn them into repeat customers by keeping them satisfied and making them loyal by providing excellent customer service. This training program will help you and your service team exceed your customers' expectations, increase repeat business and energize your employees.

To read the Press Release, please click on this link:

http://www.prlog.org/10052623-customer-service-training-on-shoestring.html

Good Luck & Good Selling!
Russ

Do You Really Need Another Sales Person?

It might seem that there is a need, but many times it is a result of poor management, bad processes/procedures, and low productivity from other sales reps or some other related reason. Before hiring another sales person, a manager should examine management tactics, productivity of the reps, processes and procedures and the overall quality of the people currently working for him/her. In some cases fixing one or more of these problems can help avoid hiring another sales person.

Good Luck & Good Selling!
Russ